As announced on May 12, 2021, Mandrill Toys and Collectibles is expanding our business operations into a brand new retail store / warehouse located in Fredericksburg, VA.  As a result of this expansion, we will be permanently closing our Woodbridge, VA location on Saturday, May 15, 2021 to begin preparations for the relocation. We have compiled a list of frequently asked questions from our fans below but if you have any specific questions or concerns, please feel free to reach out directly to our Customer Support Team! We cannot thank you enough for your continued support over the years and we look forward to expanding our selection even more in the coming months!


TABLE OF CONTENTS


Why are you relocating?

Due to the sustained support from you, our small business continues to grow both in terms of the number of products we carry from your favorite brands such as Funko, Hot Toys, LEGO, etc. as well as the volume of shipments being processed weekly. This growth has resulted in the need for a larger space both for our retail and warehouse operations and is one of the primary factors driving the expansion.


When are you relocating?

Our team has already begun the process of preparing for the upcoming relocation into our new facility and we will be permanently closing the existing Woodbridge location on Saturday, May 15, 2021 to facilitate this process.  We will offer extended store hours on Friday May 14th and Saturday May 15th for shopping, store pickups, etc.


Where are you relocating?

We will be relocating both our retail store and warehouse to a new, much larger facility located in Fredericksburg, Virginia.


Will you offer store pickup at your new location?

Once the transition into our new location is completed and normal retail store hours established, we do intend to re-open store pickup options on our website and mobile applications.


I have an order for store pickup at the Woodbridge location, how will I receive my items?

Preorders placed for store pickup at our Woodbridge location will be handled consistent with the table below depending on the availability items in the order and your preferences. If you have specific questions about your order(s), please do not hesitate to reach out to our Customer Support Team directly, we're here to help!


Current Order StatusReceiving Options
Your order is available for pickup now and we have notified you that it's available for pickup prior to May 12, 2021(1) You may pickup your order during our extended store hours on Friday, May 14th or Saturday, May 15th
(2) You may pickup your order from our new Fredericksburg location once open
(3) You may have us ship the order to you and you will be responsible for covering the shipping charge via a separate electronic invoice
Your order is available for pickup now and we notified you that it's available for pickup after May 13, 2021(1) You may pickup your order during our extended store hours on Friday, May 14th or Saturday, May 15th
(2) You may pickup your order from our new Fredericksburg location once open
(3) You may have us ship the order to you and we will cover the shipping charge directly
Your order is not available for pickup now (e.g. a future-dated preorder)(1) You may pickup your order from our new Fredericksburg location once open and once your order is available
(2) You may have us ship the order to you once available and we will cover the shipping charge directly


Will the relocation impact me if I'm not local?

During the transition into the new location, there may be slight delays in the fulfillment of orders and/or response times from our Customer Support Team but we do not expect those delays to be more than a couple days. As always, if you have any specific questions about your orders, item availability, etc, please don’t hesitate to reach out to our Customer Support Team and they will be glad to assist!


Are you hiring for any positions at the new location?

We're happy to announce that our entire team will be staying onboard before, during, and after the relocation, so we will not be hiring any new resources at this time.